The importance of freight tracking

Customers’ needs change and adapt with time, and so should their freight carriers. As technology becomes more sophisticated, it’s not enough anymore for a carrier to make the promise to deliver freight safely and on time. Today, carriers need to be able to communicate shipment status reliably, and make sure that information is available around the clock so that customers can plan and know where their freight is at all times. That’s why it’s important to partner with a carrier that offers real-time online tracking capabilities.

ABF Freight^® employees don’t shy away from a challenge; they solve problems and make things happen for customers. Dawn Ganes, a clerk for ArcBest carrier ABF Freight, exemplifies that.

When a customer needed a shipment of equipment for a film shoot delivered a week earlier than planned, she sent an email requesting the change but wasn’t sure who specifically to contact. That message reached Dawn, who worked with the customer to get the shipment delivered on time.