Based on past experiences with other companies, a customer was doubtful that a driver for ArcBest® less-than-truckload carrier ABF Freight® would be willing to deliver a shipment up his 1,000-foot driveway.
But that’s exactly what ABF Freight driver Tim Clark did.
At our Dayton, Ohio, service center, teamwork and communication are key to meeting customers’ needs.
When a customer was moving across North America, she needed a mover that would get her belongings to her new home safely and on time.
This was a challenging move for the customer. The move was nearly 1,000 miles from Georgia to her new home in Ontario, Canada. She decided to use U-Pack, a service of ArcBest.
A longtime customer of ArcBest’s premium logistics solutions found its business enhanced when it also began using ArcBest℠ for its less-than-truckload needs.
A customer who ordered a boat learned that its delivery would be curbside. The boat company tells its customers to make arrangements for unloading boats when they’re delivered.
ArcBest carrier ABF Freight® was delivering the boat, scheduled for a Monday. The customer’s husband arranged to take the day off work and to have his son there to help unload it. When the delivery date arrived, the customer called the local ABF Freight service center to confirm the delivery and to get an idea of when it would be delivered.
When a FleetNet America® customer’s truck began having issues with the oil pressure, they called Senior TMcare® Account Representative Stephen Inman for assistance.
The truck was making an unusual ticking noise and the oil pressure dropped whenever the truck came to a stop. A tow truck took the truck to a dealer for repairs.
When a customer calls U-Pack®, a service of ArcBest℠, to discuss options for their household move, a team of knowledgeable sales consultants works to find the best solution. A recent customer sent a message to the U-Pack team detailing his positive experience with U-Pack.
The customer was moving from Nebraska to Illinois, which was a very stressful time for his family. He called U-Pack multiple times to ask questions and discuss his options.
ABF Freight® employees don’t shy away from a challenge; they solve problems and make things happen for customers. Dawn Ganes, a clerk for ArcBest carrier ABF Freight, exemplifies that.
When a customer needed a shipment of equipment for a film shoot delivered a week earlier than planned, she sent an email requesting the change but wasn’t sure who specifically to contact. That message reached Dawn, who worked with the customer to get the shipment delivered on time.
When the employee of a longtime ArcBest customer changed jobs and joined a new company, he quickly saw that the company could benefit from the stellar service he had experienced from ArcBest carrier ABF Freight®.
A customer seeking a carrier to coordinate the rollout of retail displays turned to ArcBest because of its previous experience with the ArcBest team. For eight years, ArcBest carrier ABF Freight® had provided standard and expedited LTL service to a customer who manufactures fixtures for retailers.