Delivering great service includes providing effective communication with customers.

A customer who arranged to use ABF Freight to ship materials for a trade show was anxious about the shipment. All of the items in the shipment were client-owned, and “I’ve been nervous and have added things to the shipment as the days have gone on,” the customer said.

Enter Ed Woods. 

For ABF Freight drivers, making a delivery often involves more than simply unloading a box. It means interacting with a customer and being as friendly and helpful as you can.

Driver John Ritchie displays these qualities, as one customer said after John delivered a 250-pound package to the man’s home.

Sometimes solving a logistics problem for a customer involves a creative approach that includes several terminals.

One of the largest ABF Freight accounts for the Toledo, Ohio, service area operates specific production lines that rely on just-in-time shipments.

There’s nothing more frustrating than a disappointing customer service experience. Jennifer Jolin experienced just that with another company when they were given her item for delivery.

The first sign of a potential problem happened when Jennifer couldn’t track her item with the carrier because the shipping information was incorrect. Then, when the driver finally arrived at her home in an “unmarked, poorly kept box truck,” he simply “laid on the horn.” To top it off, her large package was handled carelessly and damaged.

ABF Freight employees are trained to handle various and sometimes unique circumstances. For drivers who work near the U.S. borders, they know the protocol and necessary actions to get shipments moved across the border.